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ALFA’s SALES POLICIES

Payment Terms

When opening a new account, here are several payment options:

• Net 30-Day Terms* – Please include a copy of the ALFA Credit Application (pg 131).
• Credit Card – Visa, MasterCard, & Discover are accepted.
• C.O.D. – Cash on Delivery.

(Title to all goods remains ALFA property until the invoice is paid in full.)

Minimum Order & Fees

• $125.00 Minimum Order or $35.00 service charge for smaller orders.
• $6.00 Drop Ship – Drop Shipping is available for a nominal charge of $6.00 per order and will be shipped “Blind/Neutral” to your customer.

Placing Orders

• Email sales@alfaco.com
• Web www.alfaco.com
• Fax 800-328-2532 (ALFA)
• Call 800-327-2532 (ALFA)
• Please be sure to include your 7-digit Account # on your order!
• All order Cancellations must be received in writing
• Orders that do not specify a purchase price will be fulfilled by ALFA at the effective price (including applicable discounts) as of the date of order processing.

ALFA Business Hours

• Monday – Thursday, 8:30 am – 5:00 pm
• Friday, 8:30 am – 4:30 pm

Prices

• Prices shown are subject to change without written notice.
• Please note that orders for export from ALFA to another country do not include potential duty and associated customs clearing charges. All importation expenses are the responsibility of the purchaser.

OEM Part numbers

Original Equipment Manufacturer (OEM) part numbers are provided as a reference tool only. No inference or implication, beyond that of a useful reference tool, should be taken nor is it intended. The products contained in this catalog are selected by ALFA as replacement parts for the identified original equipment. These replacement parts are not authorized, sponsored, or endorsed by the OEM. All OEM names mentioned in this catalog are registered trademarks.

Backorders

• All Backorders will be shipped immediately upon ALFA inventory replenishment, regardless of order quantity & value, unless otherwise instructed.

Warranty

All products sold by ALFA are warranted to be free from defects in material and workmanship and come with a Warranty ranging from 3-18 months from the Date of Invoice. (unless otherwise noted).

• A Warranty may require a product to be returned for inspection. Once assessed, if the product is determined to be defective, it will be repaired or replaced at the sole discretion of the manufacturer.
• ALFA may request photographs or videos of the product in question in order to resolve your claim as quickly as possible.
• ALFA does not issue call tags.
• Warranty shipments without an ALFA Return Authorization # and/or sent Freight Collect will not be accepted under any circumstances.
• Replacement products and/or account credits will not be extended to customers until ALFA has completed a Warranty Assessment and approved the warranty claim. If a customer would like a replacement product to be sent prior to the completion of ALFA’s Warranty Assessment, the new product will NOT be considered a Warranty Replacement and the buyer will be responsible for the new invoice and any repaired product covered under warranty.
• Product Warranties are voided in cases where the product has been altered, abused, modified, damaged, improperly installed/maintained, or operated contrary to the manual instructions.

ALFA’S SHIPPING POLICIES

Standard Shipping

All orders for in-stock merchandise received via email, fax, phone, or in writing, Monday through Thursday, before 4:00 PM Eastern Standard Time (EST), or by 3:30 PM on Friday, will ship the same business day.

Drop Shipments

• $6.00 Drop Ship – Drop Shipping is available for a nominal charge of $6.00 per order and will be shipped “Blind/Neutral” to your end customer for Net 30 day & Credit Card customers only.
• Drop Shipments to residential addresses are subject to additional UPS surcharges and are the responsibility of the purchaser. WE CANNOT DROP SHIP PURCHASES TO FOREIGN COUNTRIES.

Common Carrier/Parcel Options

• ALFA has daily pickups by UPS and Fedex.  Our default carrier is UPS for all Domestic & Canadian ground shipments. UPS and Fedex also offer Next Day, 2nd Day & 3rd-day Select delivery services.
• ALFA can utilize other carriers for special requests & circumstances, but we pass on applicable surcharges imposed by those freight servers.
• All ALFA Invoices include the UPS or Fedex Tracking Numbers which can be tracked on their respective websites (www.ups.com, www.fedex.com).

Motor Freight Carriers

• Due to the size and/or weight limitations of most ground shipment carriers (150 pounds per box for UPS), some shipments may require the use of a Truck Carrier.
• ALFA utilizes a wide selection of carriers and will choose the most economical at the time of shipment.

Proof of Delivery

• If you require proof of delivery for one of your orders, please provide a written request within 30 days of ALFA’s Invoice date.

Damage in Transit/Concealed Damage Claims/Shipping Irregularities

• If your shipment arrives damaged, please photograph the damage, refuse the shipment, and let ALFA know immediately. If the damaged in-transit order was shipped on ALFA’s shipping account (“prepay and add”), ALFA will contact the carrier and initiate the claim procedure. If the order was shipped “collect” or “third party” on the customer’s shipping account, the customer is responsible for filing a damage claim with the carrier, and for purchasing replacement product.
• Please be aware that ALFA does not purchase freight insurance for shipments unless directed otherwise in writing by the customer.
• ALL ALFA Orders must be inspected by the customer upon receipt to ensure all products are in good working order and that no concealed damage is present. Concealed damage and shipping errors (shortages and excesses) must be reported to ALFA within 5 business days of order receipt.
• All original carton(s) and related packing materials MUST be retained by the receiver, because inspection of these materials may be required by the freight carrier to validate the claim. Photographs of the product and packing materials may be required to support the freight claim.
• Failure to follow these guidelines may result in the denial of the claim.
• Please do not use, alter, or tamper with goods that may be damaged or defective.

Product Returns & Exchanges

• To begin the return process, please contact ALFA via email (sales@alfaco.com) or phone (1-800-327-2532 , option 1). Our team will need the ALFA Order Number and reason for your return to process your request as quickly as possible.
• ALFA offers a wide range of products with return policies as follows:
  • ALFA’s Stock products are returnable within 30 days of invoice and are subject to a 30% restock fee (or $15.00 minimum). If replacement product is ordered at the time of RA request, the return is subject to a reduced 15% restocking fee (or $15 minimum). Returns must arrive at ALFA 30 days from the date of RA# issuance, or the RA will be considered closed.
  • ALFA’s Non-Stock items are subject to the manufacturer’s return policy and may not be eligible for return or refund. Please contact us for assistance.
  • ALFA’s Custom Products (including made to order products and custom branded goods) are not eligible for return, refund, or exchange.
• ALFA’s team will provide you a Return Authorization Number (RA#) for your return. Please note the RA# on the outside of the packages so that we can process your return credit as quickly as possible.
• The customer is responsible for return shipping cost. ALFA does not issue Call Tags or accept C.O.D shipments.
• Products must be returned prepaid, insured, and shipped via a traceable carrier. ALFA will not be responsible for returns that are damaged in transit. Products shipped out via Freight/LTL method must be returned via Freight method to avoid warranty invalidation and denial of credit.
• All returned merchandise is subject to a thorough inspection and MUST BE DEEMED SALEABLE AS NEW and in its original packaging to qualify for full credit.

If you have any questions about ALFA’s return policy, please feel free to contact us via email (sales@alfaco.com), or phone (1-800-327-2532 , option 1). Thank you!

Approximate Number of Shipping Days from ALFA via UPS Ground