Page 206 - Alfa International 2023 Catalog

ALFA’S SALES POLICIES

PAyment termS: When opening a new account, here are several payment options:
• Net 30 Day Terms – Please include a copy of the ALFA Credit Application (pg 199).
• Credit Card – Visa, MasterCard, American Express & Discover are accepted.
• C.O.D. – Cash on Delivery.
(Title to all goods remains ALFA property until invoice is paid in full.)

minimum orDer & feeS:
• $50.00 Minimum Order or $15.00 service charge for smaller orders.
• $5.00 Drop Ship – Drop Shipping is available for a nominal charge of $5.00 per order and
will be shipped “Blind/Neutral” to your customer.

PlAcing orDerS / AlfA buSineSS hourS:
• Email sales@alfaco.com AlfA buSineSS hourS
• Web www.alfaco.com Monday – Thursday
• Fax 800-328-2532 (ALFA) 8:30 am – 5:00 pm
• Call 800-327-2532 (ALFA) Friday
• Please be sure to include your 7-digit Account # on your order! 8:30 – 4:30 pm
• All order Cancellations must be received in writing
• Non-Stock/Special Orders are non-returnable

PriceS:
• Prices shown are standard LIST prices and are subject to change without written notice.

bAcKorDerS:

• All Backorders will be shipped immediately upon ALFA inventory replenishment, regardless
of order quantity & value, unless otherwise instructed.

wArrAnty:
All products sold by ALFA are warranted to be free from defects in material and workmanship
and come with a “Bench” Warranty ranging from 3-18 months from Date of Invoice. (unless
otherwise noted in catalog).
• A Bench Warranty requires a product to be sent back to the Manufacturer for inspection.
Once assessed, if product is determined to be defective, it will be repaired or replaced at
the sole discretion of the manufacturer.
• ALFA does not issue call tags
• Warranty shipments without an ALFA Return Authorization # (see RETURNS Section in
ALFA’S SHIPPING POLICY pg 202) and/or sent Freight Collect will not be accepted under
any circumstances.
• Replacement products and/or credits will not be extended to customers who have items
that have not yet received Warranty Assessment Approval. If a customer insist on a replace-
ment being sent prior to the Warranty Assessment, the new product will NOT be
considered a Warranty Replacement and the buyer will be responsible for the invoice
and any repaired product covered under warranty.
• Product Warranties are voided in cases where the product has been found to be altered,
abused, modified, damaged, improperly installed/maintained or operated contrary to the
manual instructions.

200 ALFA International Catalog 2019 / 2020 • Ph 914.273.2222 / 800.327.ALFA (2532) • www.alfaco.com